FAQ

Below you will find answers to frequently‑asked questions about shopping with our shop, covering orders, payments, delivery, returns and customer support topics.

Our shop carries goods across multiple categories and is not limited to a single product niche. Our product lineup is subject to change based on stock availability and regular inventory updates.

Select your desired items, add them to your shopping cart and proceed through the checkout flow. Double‑check your contact details, shipping address and payment information before submitting your order.

An order confirmation email will be sent to the email address you enter at checkout once your order is successfully submitted.

We offer shipping services to addresses within the United States.

Please double‑check your full delivery address before finalizing your purchase.

Most orders are prepared for shipment within 1‑2 business days upon successful payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next working business day.

After dispatch, standard carrier transit normally takes 4‑6 business days.

All delivery timelines are estimates only. Actual arrival may be affected by carrier conditions, bad weather, public holidays, transportation disruptions and other circumstances outside our control.

Once available, tracking details will be emailed to the address linked to your order after your package ships.

If you just received a tracking number, please allow some time for the carrier’s system to update shipment movement status.

Notify our support team immediately if you spot an address error.

We will try our best to adjust details before your order enters fulfillment. Once the order is processed or handed over to the shipping carrier, address changes may no longer be possible.

Supported payment options are displayed on the checkout page. Subject to availability, we accept major cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club and Maestro.

All transactions are processed in United States Dollars (USD).

First verify your billing information is accurate. If the issue persists, reach out to your card‑issuing financial institution or try an alternative payment method offered at checkout.

Decisions on payment approvals and declines belong solely to your bank or payment service provider.

Contact us right away if you wish to cancel your order.

We will make reasonable efforts to honour cancellation requests before fulfillment starts. Once processing or shipment has commenced, cancellation is no longer available.

Qualifying items can generally be returned within 30 calendar days from delivery date.

Returned goods must remain unused in original condition, complete with original packaging and all included accessories.

Certain product types are excluded from voluntary returns. Please refer to our Refund Policy for full specifications.

Do not send items back before reaching out to our customer support team.

Provide your order number, product name and reason for your return request. We may request photos or additional supporting documentation when needed.

Never ship goods to our physical address unless you receive explicit return instructions from our support staff.

Contact us promptly with your order information if you receive damaged or defective merchandise.

We may ask for photos of both product and outer packaging to evaluate your case and arrange a suitable resolution.

Send us your order number together with details of the item you received.

If we shipped an incorrect product, we will review your case and provide guidance for next steps.

For returns approved due to product defects, transit damage or shipping errors on our side, we will supply return instructions and a prepaid shipping label where applicable.

For returns caused by personal preference, the customer shall bear relevant return shipping costs.

Approved refunds are processed back to your original payment method.

After we complete refund processing, please allow 5‑10 business days for funds to reflect in your account; timing depends on your bank or payment provider.

Check porches, mailboxes and other spots carriers commonly leave parcels.

You may also contact the shipping carrier for further delivery details. If your package is still missing, get in touch with us and provide your order information.

Parcels may be returned to us as a result of invalid address, repeated failed delivery attempts, recipient refusal and other delivery‑related issues.

When packages are returned to our facility, we will attempt to contact you to discuss available solutions.

You may reach our team via:

Email: support@pickhollow.shop
Phone: +1 347‑749‑0210

Our support team works: Monday‑Friday, 9:00 AM‑5:00 PM EST

We strive to respond to all messages received within regular business hours.

Our Shop 220 HOLLYWOOD AVE BRONX NY United States

You may view our Refund Policy, Shipping Policy, Privacy Policy, Terms of Service and Payment Policy to read complete terms for shopping with our store.