Terms of Service

These Terms of Service govern your access to and use of our shop website, as well as all purchases placed via our online store. By browsing our site, viewing content, or completing an order, you confirm you have read, understood, and accept to be bound by these Terms.

Our website is intended for legitimate shopping and informational purposes only.

You agree to interact with our platform in a responsible manner. You shall not disrupt site functionality, seek unauthorized access to systems, upload malicious code, or utilize the website for any activities that violate local or federal laws.

We reserve the right to restrict or suspend website access when necessary to safeguard our customers, internal systems, and business operations.

We take reasonable measures to ensure product descriptions, imagery, specifications, pricing, and stock status are displayed accurately.

Nevertheless, screen display differences may cause colors and visual features to appear slightly different on individual devices. Minor natural variations can also exist between physical units of the same product.

We hold the right to correct typographical mistakes, pricing errors, technical inaccuracies, and incorrect product information once identified.

All items listed on our store are subject to real‑time stock availability.

A product appearing online does not guarantee it will remain in stock for purchase. If an item runs out of stock after you submit your order, we will reach out to you to go over available options.

Should your order cannot be fulfilled for any reason, payments collected for the unfulfilled portion will be refunded accordingly.

All listed prices are denominated in United States Dollars (USD), unless stated otherwise.

Prices are subject to adjustment at any time without advance notice. The final price applied to your transaction is the rate shown at checkout when you submit your order.

Relevant sales taxes and shipping fees will be displayed during the checkout flow where applicable.

Completing checkout constitutes your offer to purchase the selected goods.

An electronic order confirmation email will generally be sent to the contact address you provide at checkout.

We maintain the right to review and cancel orders under reasonable circumstances, including: ‑ Insufficient product inventory ‑ Unsuccessful payment authorization ‑ Suspected fraudulent or unauthorized transactions ‑ Obvious pricing or listing errors ‑ Technical system malfunctions ‑ Other valid business‑related grounds

If an order gets cancelled after payment has already been processed, funds will be returned to your original payment method where feasible.

Orders require successful payment authorization before moving into fulfillment.

Available payment methods will be presented on the checkout page. All transactions are processed in USD.

Payment handling may be completed by independent third‑party payment processors, which operate under their own separate terms of service and privacy policies.

After payment confirmation, most orders take 1‑2 business days to prepare for dispatch.

Standard carrier transit time averages 4‑6 business days after your package ships out.

These are estimated timelines and are not guaranteed delivery dates. Actual arrival can be impacted by severe weather, carrier disruptions, public holidays, transportation delays, incorrect shipping addresses and other external factors.

Please refer to our full Shipping Policy for complete delivery‑related rules.

All qualified returns, exchanges, and refunds are administered under our Refund Policy.

We encourage you to review that document for return time limits, product condition requirements, non‑returnable categories, return procedures, shipping obligations, and refund processing timelines.

If you wish to cancel your order, please get in touch with our support team as soon as possible after placing it.

We will make good‑faith efforts to honor cancellation requests before fulfillment commences. Once an order has begun processing or has shipped, cancellation is no longer possible and our standard return procedure will apply.

You are responsible for submitting complete and correct information during checkout.

This includes your full name, contact details, billing data, and shipping address.

Inaccurate or incomplete information may lead to processing failures or delivery issues.

Our practices for handling your personal data are laid out in our Privacy Policy.

You are forbidden from using our website to: ‑ Violate any applicable local or federal law ‑ Submit fraudulent orders or false payment details ‑ Attempt to gain unauthorized entry to our website or backend systems ‑ Degrade or interfere with website performance ‑ Upload malware or harmful content ‑ Harvest other users’ personal information without consent ‑ Deploy automated scraping tools to access site content improperly ‑ Impersonate any person or entity

All site content including text, photos, graphics, logos, page layouts and other materials are either owned by our shop or used under valid license agreements.

Website content may be used for personal, lawful shopping purposes. Unauthorized reproduction, distribution, modification, copying, or commercial exploitation is strictly prohibited.

Multiple parts of our website and order workflow depend on external third‑party providers, such as payment processors, shipping carriers, hosting services, analytics and advertising platforms.

These third parties follow their own independent terms and privacy rules. We accept no liability for the policies and operations of external service providers.

We strive to keep our website accessible, but we cannot guarantee completely uninterrupted, error‑free service.

Occasional outages may occur due to scheduled maintenance, technical faults, server failures and other events outside our control.

To the maximum extent permitted by applicable law, our website and its content are offered on an “as available” basis.

We do not warrant that website content will always stay up‑to‑date, fully complete, error‑free or continuously accessible.

Nothing within these Terms shall override non‑waivable statutory consumer protections granted under governing law.

Within the limits allowed by law, our shop shall not be held accountable for indirect, incidental, special or consequential damages stemming from your website usage or completed purchases.

This liability limitation does not apply where such exclusions are legally invalid.

Where permitted by applicable law, you agree to hold us harmless against claims, losses, damages and reasonable expenses arising from your breach of these Terms, unlawful website use, or infringement upon third‑party rights.

These Terms shall be governed by the laws of the State of New York and the United States, excluding conflict‑of‑law rules.

Statutory consumer rights that cannot be contractually waived remain fully enforceable.

We reserve the right to revise these Terms of Service to reflect website updates, product adjustments, business practice changes or new legal requirements.

Revised versions will be published on this page. Your continued use of our website after updates go live signifies acceptance of the revised terms, subject to applicable law.

Should you have questions regarding these Terms or our services, please reach us at:

Our Shop 220 HOLLYWOOD AVE BRONX NY United States

Phone: +1 347‑749‑0210 Email: support@pickhollow.shop

Our support team is available: Monday‑Friday, 9:00 AM‑5:00 PM EST

We will make reasonable efforts to respond to all messages received during regular business hours.