Payment Policy

At our shop, our goal is to deliver straightforward, hassle‑free checkout experiences for every customer. This Payment Policy outlines supported payment options, transaction authorization procedures, and processing workflows for payments and refunds.

Currency

All product prices shown across our website are quoted in United States Dollars (USD).
Prior to finalizing your purchase, the checkout page will display your full order total, incorporating applicable shipping fees and statutory sales taxes.

Accepted Payment Cards

At checkout, we support major credit and debit card brands. Available card types include:

‑ Visa

‑ Mastercard

‑ American Express

‑ Discover

‑ JCB

‑ Diners Club

‑ Maestro
Accessible payment options can differ for individual buyers, subject to checkout setup and our third‑party payment service provider.

Submitting Your Payment

Upon order submission, your selected payment method will go through an authorization check.
Your order will move forward to fulfillment only once payment authorization succeeds.
Should authorization fail, order processing will stay on hold until you supply a valid payment alternative.

Billing Details

You must input precise billing information during checkout.
Mismatches between your entered billing data and records held by your card‑issuing bank may trigger transaction rejection or extra identity verification steps.

Payment Handling

Payment transactions are managed by external third‑party payment processors.
These service providers securely handle your payment credentials under their own terms of service, security protocols and privacy standards.
For account safety, never share full card numbers, CVV security codes, passwords or other sensitive payment data with our customer support staff via email or chat.

Order Confirmation

Once your order is successfully placed, a confirmation email will be dispatched to the email address you provided at checkout.
If payment seems to have gone through but you have not received a confirmation message, reach out to us before placing a duplicate order so we can verify your original transaction status.

Payment Declines

Your bank, card issuer or payment service provider may decline your transaction.
If this happens, double‑check your billing address and available balance, get in touch with your financial institution, or select another payment option shown on the checkout page.
Our shop has no control over whether a transaction gets approved or declined.

Pending Authorization Holds

Depending on your financial institution, transactions may first show up as pending charges.
A pending hold is not a finalized charge. The timeline for releasing these temporary funds is fully determined by your bank or payment provider.

Duplicate Charges

If you suspect you have been charged multiple times for one single order, please send us your order number and corresponding transaction records.
We will examine our transaction logs and assist you to confirm whether duplicate billing has taken place.

Refund Workflow

When a refund gets approved under our Refund Policy, funds will be routed back to your original payment instrument.
After we complete refund processing, how quickly money reflects in your account depends on your bank or card issuer.
Please allow 5‑10 business days post‑processing for the refund credit to show in your balance.

Pricing Errors

We take reasonable steps to keep product listings and pricing information accurate.
In case obvious pricing mistakes, listing errors or system glitches impact your order, we will contact you to resolve the issue or cancel the relevant order.
If payment was already captured for an order cancelled due to such errors, a full corresponding refund will be issued.

Transaction Security

We apply reasonable review mechanisms to spot suspicious and potentially fraudulent payment activity.
When legitimate security risks arise, we reserve the right to hold, reject or cancel your order.

Payment‑Related Inquiries

For concerns regarding billed charges, failed payments, billing discrepancies or refund status, please contact our support team:
Our Shop

220 HOLLYWOOD AVE BRONX NY

United States
Phone: +1 347‑749‑0210

Email: support@pickhollow.shop

Customer Support Hours

Our support team operates:

Monday‑Friday, 9:00 AM‑5:00 PM EST
We aim to reply to all messages received within regular business hours.