Privacy Policy

At our shop, safeguarding the personal data shared by our site visitors and customers is one of our core priorities. This Privacy Policy describes what types of data we gather, how we utilize it, circumstances under which data may be shared, and the privacy options available to you.

Information We Collect

We collect data that you actively submit when browsing our store, placing orders or reaching out to customer support. This includes:

‑ Full legal name

‑ Email address

‑ Phone number

‑ Billing address

‑ Shipping delivery address

‑ Order history and transaction records

‑ Details shared within customer‑service correspondence

‑ Any other personal details you voluntarily send to us
We only collect data that is essential for running our business and delivering the services you request.

Automatically‑Collected Technical Data

When you visit our website, standard web technologies automatically gather certain technical information. This may cover:

‑ IP address

‑ Browser model and device specifications

‑ Operating system

‑ Pages you view on our site

‑ Website interaction metrics

‑ Referral source that brought you to our store

‑ General diagnostic and performance‑related data
These insights help us analyze visitor behavior and optimize website usability.

How We Use Your Data

Collected information may be utilized for the following purposes:

‑ Processing and completing customer orders

‑ Verifying orders and payment transactions

‑ Arranging product delivery

‑ Sending shipping status updates

‑ Answering customer questions and support tickets

‑ Managing returns, refunds and product replacements

‑ Keeping our website functioning properly

‑ Enhancing our product lineup and online services

‑ Monitoring overall site performance

‑ Detecting and stopping fraudulent and unauthorized activities

‑ Meeting applicable legal and regulatory obligations

Payment Processing

All payment‑related information is handled by trusted third‑party payment service providers.
These payment processors follow their own independent privacy and security protocols. We will never ask you to send full credit‑card or debit‑card details via email, phone or other unsecure communication channels.

Cookies and Comparable Tracking Technologies

Our site uses cookies and similar tracking tools to deliver core site functions and elevate your shopping experience.
Cookies may be deployed to:

‑ Remember your personal preferences

‑ Preserve shopping‑cart functionality

‑ Measure website visitor volume

‑ Analyze visitor engagement patterns

‑ Boost overall site performance

‑ Run remarketing and advertising campaigns where applicable
You are able to adjust cookie settings directly inside your web browser. Disabling certain cookies can impair some features on our website.

Analytics & Advertising

We work with third‑party analytics and advertising platforms to evaluate site traffic, assess marketing effectiveness and strengthen our online presence.
These external services may collect data about your browser, hardware device, site visits and ad interactions.
Where remarketing features are enabled, targeted advertisements from our brand or partner advertisers may appear on other external websites and digital platforms.

Information Sharing

We share necessary user data with external service partners that support our store operations. These partners include:

‑ Payment processing providers

‑ Shipping and logistics carriers

‑ Website hosting and technical service vendors

‑ Analytics service suppliers

‑ Marketing and advertising agencies

‑ Customer‑support solution providers

‑ Other third‑party operational vendors
Disclosure of personal data may also happen when we must comply with valid legal demands, defend our legal rights, or mitigate fraud and cybersecurity risks.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration and exposure.
Please note that no online data transmission or digital storage system can guarantee absolute security.

Data Retention

We hold onto personal information only as long as required for legitimate business goals: fulfilling orders, maintaining business records, resolving support cases, settling disputes, preventing fraud, and complying with legal requirements.
Retention duration varies depending on data type and intended usage.

Your Privacy Rights

Subject to your geographic location and relevant privacy legislation, you may hold rights over your personal information. These rights can include access, correction, deletion of your personal data, or obtaining details about how your data is processed.
You can submit a privacy‑related request using the contact information listed below. We may require basic identity verification before completing your request.

Promotional Emails

If you receive our marketing emails, you can opt‑out of future promotional mailings by clicking the unsubscribe link contained within each marketing message.
Opt‑out from marketing emails will not block essential transaction‑focused messages such as order confirmations, shipping alerts and replies to your support inquiries.

California Consumer Privacy Rights

California residents hold additional privacy rights under California state privacy regulations.
Depending on specific circumstances, these rights cover accessing, editing, deleting personal data, and exercising choices for certain data usage and disclosure activities.
Qualified privacy requests can be submitted via our contact channels shown within this policy.

Children’s Privacy

Our online store is not intended for minors, and we do not knowingly collect personal information from children who cannot independently consent to data collection.
If you believe we have obtained personal details from a child, please get in touch with us so we can investigate and take appropriate measures.

External Website Links

Our website may contain hyperlinks leading to third‑party websites and external services.
These external sites operate separately and maintain their own privacy policies. We strongly advise you to review their privacy notices before browsing those platforms.

Policy Revisions

We reserve the right to update this Privacy Policy to reflect website adjustments, internal business changes, service updates or modified legal obligations.
All revised versions will be published directly on this page. We recommend visitors review this policy periodically.

Contact Information

For inquiries about this Privacy Policy or to send in a privacy‑related request, please reach us at:
Our Shop

220 HOLLYWOOD AVE BRONX NY

United States
Phone: +1 347‑749‑0210

Email: support@pickhollow.shop

Customer Support Hours

Our support team is available:

Monday‑Friday, 9:00 AM‑5:00 PM EST
We will make reasonable efforts to respond to all messages received during regular business hours.